1. General Cancellation Policy

• Notice Period: Customers must provide a minimum of [insert number] days' notice to cancel or reschedule an appointment/service.

• Refunds: Cancellations made with at least 7  days' notice will receive a full refund. Cancellations made within 6 to 3 days' notice will receive a 50% refund. Cancellations made with less than 3 days' notice are non-refundable.

• No-Show Policy: If you do not show up for your appointment/service without prior notice, you will be charged the full price.

2. Special Circumstances

• Medical Emergencies: In the event of a medical emergency, please contact us as soon as possible. We may require a medical certificate and will provide a full refund or reschedule the service at no additional cost.

• Weather Conditions: For services dependent on weather, cancellations due to severe weather conditions will be rescheduled at no additional cost.

• Force Majeure: In cases of force majeure (e.g., natural disasters, pandemics, etc.), we will offer a full refund or reschedule the service at no additional cost.

3.  Events​

• Events: For events, a non-refundable deposit of 50% is required at the time of booking. The remaining balance is due 7 days before the event. Cancellations made before the balance due date will forfeit the deposit. Cancellations made after the balance due date are non-refundable.

4. Refund Process

• Refund Method: All refunds will be processed to the original payment method within 21 business days.

• Refund Requests: To request a refund, please contact our customer service team at info@mgmedia.co.uk

5. Amendments to Policy

• We reserve the right to amend this cancellation policy at any time. Changes will be posted on our website and will take effect immediately.

6. Contact Information

• For cancellations, rescheduling, or any questions regarding this policy, please contact us at:

  • Phone: 07850179970

  • Email: info@mgmedia.co.uk

• 7. Cancellation By Us.

• We Reserve the right to cancel any job for any reason, If this unfortunately happens you will receive a full refund of any paid amount with in 3 working days. 

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By making a booking with us, you agree to abide by the terms of this cancellation policy.